Refund Policy

Effective Date: [20/03/2024]

Thank you for choosing Riyadh Door Company for your door solutions. We are dedicated to ensuring that our products meet the highest standards of quality and craftsmanship. Our refund policy is designed with your satisfaction in mind, while also maintaining the integrity and value of our products.

Refund Policy Overview

At Riyadh Door Company, we currently do not offer refunds once a purchase has been made. We believe in the quality and craftsmanship of our doors and stand by the thorough inspection and testing each product undergoes before leaving our facility.

While refunds are not available, we are committed to ensuring your satisfaction with our products. Please read below for information on exchanges, replacements, and warranty claims.

Exchanges and Replacements

If you receive a product that is damaged, defective, or not what you ordered, please contact us immediately. We will evaluate your situation and, if applicable, provide an exchange or replacement as follows:

1. Damaged or Defective Items: If your product arrives damaged or defective, please contact us within 48 hours of delivery with photographic evidence of the damage. Upon review, we will arrange for a replacement of the damaged or defective item at no additional cost to you.

2. Incorrect Orders: If you receive a product that is different from what you ordered, please notify us within 48 hours of receiving the item. We will arrange for the correct item to be sent to you as quickly as possible.

Warranty Claims

Our products come with a warranty that covers manufacturing defects and certain types of damage for a specified period. If you believe your product has a manufacturing defect or has been damaged in a way that is covered by our warranty, please contact our customer service team to file a warranty claim. We will provide you with instructions on how to proceed with the claim process.

Order Cancellations

Orders may be canceled within 24 hours of placement, provided they have not already been shipped. If you wish to cancel your order, please contact our customer service team as soon as possible. If your order has already been shipped, we will not be able to process a cancellation.

Contact Us

For any questions, concerns, or to initiate an exchange, replacement, or warranty claim, please contact our customer support team at:

Riyadh Door Company
[Second Industrial Area]
Riyadh, Saudi Arabia
Email: info@riyadhdoor.com
Phone: [+966 58 253 9178]

We are here to assist you Monday through Thursday from 8:00 AM to 5:00 PM (KSA time).

Conclusion

We value your business and are committed to your satisfaction. While we do not offer refunds, we strive to ensure that every customer is happy with their purchase. Thank you for choosing Riyadh Door Company – where quality meets tradition and innovation.